What happened to our Trustpilot reviews

For years, CertifiedPep built its reputation the old-fashioned way: by serving customers well and letting real people share real experiences. Those reviews were written voluntarily, over time, by customers who wanted to speak for themselves.

Then, without meaningful warning or a clear explanation, Trustpilot shut our page down. No specific violation was cited. No detailed evidence was provided. Appeals were met with vague responses that failed to explain what actually changed or why our existing review history suddenly became unacceptable.

We believe this reflects a larger pattern. Industries that exist outside of long-term pharmaceutical dependency are often treated differently. When people begin exploring alternatives that focus on understanding their bodies instead of managing symptoms forever, pressure follows. Platforms, policies, and “guidelines” become tools to quietly limit visibility rather than openly debate ideas.

Whether intentional or structural, the result is the same: the voices of thousands of customers were removed overnight, and the public record was erased without transparency.